The Model E.f.q.m. Of Excellence

In the race for quality there is no finish line. Kearns

Overview and basic considerations

The business scenarios demand that companies inroads in them ensure that their products are guaranteed quality basic requirement for generating competition, interest in the dynamics that have created modern consumers, hence, can not go into these scenarios without this competitive strategy which highlights the quality of your products or services meet international quality standards.

Faced with this reality. The modern management can not ignore what is the model EFQM that must be taken into account because it allows the reality of the diagnosis of management of the organization and ensures the need to make the necessary corrections that guarantee good results, especially in the management of quality.

Carlos Gonzalez reminds us that in the 80's, and the fact that the quality should become the most competitive in many markets, it is (1988) European Foundation for Quality Management (EFQM) to strengthen the position of European companies in the world market pushing them as a strategic Quality key to competitive advantage global.Siendo recognition of the achievements of the features of a policy developed by the EFQM in presents the 1992 European Award for Quality for European companies. For this award, the criteria used for Business Excellence Model or European Model for Total Quality Management, divided into two groups: the first five criteria are the agents, describing how results are achieved (must be tested for their evidence), the latter four are performance criteria that describe what the organization has achieved (must be measurable). The nine criteria are: 1. Liderazgo.Cómo Total Quality managed to take the company towards improving continua.2. Planificación.Cómo Strategy and Total Quality is reflected in the strategy and objectives of the compañía.3.

Personal.Cómo Management releases the full potential of employees in the organización.4. Recursos.Cómo effectively managed the company's resources in support of the estrategia.5. Procesos.Cómo quality system and processes are suitable to ensure continuous improvement of empresa.6. Satisfaction cliente.Cómo external customers perceive your products and company servicios.7. Personal.Cómo satisfaction perceived by the staff organization that pertenece.8. Sociedad.Cómo perceived impact of the role of community organization within it.9. Negocio.Cómo results the company achieves its objectives for economic performance previsto.Una of the great advantages of the definition of European excellence model is its use as a reference for self-evaluation process by which a company compares with model criteria to establish your current situation and set goals for improvement

In particular it tells us that it is a non-normative model, whose basic concept is the self-assessment based on a detailed analysis of the performance management system to guide the organization using the criteria of the model.

This is not a contrast to other approaches (application of certain management techniques, ISO, specific industry standards, etc..), But rather to integrate them in a broader and more comprehensive scheme of management.

The systematic and regular use of the Model by the team allows it to establish improvement plans based on objective facts and the achievement of a common vision to achieve goals and tools to use. That is, its application is based on:

A thorough understanding of the model by all levels of management of the company. The assessment of the situation the same in each of the areas.

calidad.umh.es, gives us the EFQM Excellence Model, created in 1988, is based on the following premise:

"Customer satisfaction, employee satisfaction and a positive impact on society are achieved through leadership in policy and strategy, a successful personnel management, efficient use of resources and an adequate definition of the processes, which leading ultimately to excellence in business performance "

This is a continuing application model in which each of the 9 elements (criteria) are broken down into a number of sub-criteria and can be used independently or together. These sub-criteria are evaluated and weighted to determine the organization's progress towards excellence

The EFQM model is a tool for quality management that enables the organization to guide the client, one of its fruits awareness of the management team and staff in the interest of product improvement and / or services.

The base model is the self, understood as a comprehensive and systematic examination of the activities and results of an organization that compares with a business excellence model (usually a lead agency). Although usually self-applied throughout the organization, can also be assessed a department, unit or service in isolation. Self-assessment enables organizations to clearly identify their strengths and areas for improvement and management team, recognize the most significant shortcomings, so they are able to suggest plans of action to be strengthened.

We add that the enablers incorporated in the model report how the organization focuses its efforts to achieve the results you want: to what extent the Department is involved in quality?, Are accessible leaders, how are defining objectives and setting priorities, how they are classified and evaluated the capacities of members of the organization, how learning is encouraged to achieve quality improvement?, is emphasizing efficiency?, is recycled waste, how to define the processes?, or is it periodically reviewed?, are examples of some of the basic questions for which question.

In conclusion

As clubexcelencia.org reminds us. EFQM Excellence Model is a non-prescriptive framework that facilitates the understanding of the relationship between what an organization does and the results they can achieve. The Model provides a framework of analysis, logical and systematic, which enables organizations to conduct a thorough review of its management as well as having elements of comparison with other organizations. It may also be used to guide the definition and deployment of Organizational Strategy, and to identify their goals and capabilities and resources needed to achieve them.

The EFQM Excellence Model Management System structure of the organization and can also be used as a diagnostic tool, providing a measurement framework for oneself (continuous improvement) or compared with others (benchmarking)

* Process Management Notes: AulaVirtual, Management graduate program quality and productivity, Faces, University of Carabobo